Refund policy

Returns

Our return policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can't offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned:

  • Opened or used personal care and cosmetic products
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often a processing period before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at contact@cutalyn.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale and promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@cutalyn.com and send your item to:

MONKEY BUSINESS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, mail it to:

MONKEY BUSINESS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We process all returns and exchanges within 24 hours of receipt.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Questions

For any question about a return, refund, or exchange, contact us at contact@cutalyn.com.